Shopping for a New Bike?
At Bluegrass Bicycle Company, we take a completely unique and different approach to bicycle sales. We keep a few dozen of our most popular bikes in stock for our customers to test ride. Bikes are typically not sold from our sales floor. They are ordered for each individual customer. Our process begins with a casual appointment where we listen to you to determine how you will be using your new bike and what you want from your purchase. This is also a great time for you to ask any questions. Buying a bike can be complicated. We will provide straightforward, honest answers based on our years of experience selling thousands of bikes.
Breaking It In
After a proper break-in period we will give your new bike a complimentary, thorough tune-up to make sure that it is operating at its best. At most bike shops, the initial, free tune-up is often done by a junior mechanic in a hurried fashion. Our initial tune-up is thorough, and it will greatly improve the reliability, longevity and usability of your bike throughout its lifetime.
Whether you are buying a $500 bicycle or a $5000 one, we treat each and every customer with the exact same attention to detail and service. Our goal is to help cyclists of all types. Your budget and price point will not affect the treatment you receive. We sell bikes to beginners and seasoned cyclists alike. Whether it's your first bike or your tenth, we want to make it a fun, interesting and rewarding experience.
Ready to Purchase?
Once you are ready to purchase your bike, we'll take a few measurements and observations to find your optimal size. We always guarantee perfect sizing on any bike we sell. Once the bike arrives we will accurately fit and adjust your bike to your body and riding style at no charge. This will maximize your comfort and performance. Customers that purchase any bike over $1000 receive our Lifetime, Relationship-Based Fitting (normally $300-$350) at no charge. All bikes under $1000 receive our Abridged Fitting (normally $175) at no charge.
When your new bike is delivered to you it will be impeccably assembled. Most modern bikes arrive in a box almost completely pre-assembled at the factory. This allows bike shops to finish the assembly quickly using cheaper, less-skilled labor. Factory assembly is decent, but it isn't even close to being perfect. When we take your new bike out of the box we begin by taking things apart that have already been put together to ensure everything is assembled correctly. This is time consuming, expensive and requires the know-how of a very experienced bicycle mechanic, but it will make your bike run better, feel more comfortable and last longer.
Bluegrass Bicycle Company